Service overview

Your clients, service desk, and infrastructure at a glance.

3 clients · 10 locations

Friday, October 16, 2026Sample workspace

Open tickets

2 need priority attention

1 resolved

Endpoints online

1,197

of 1,208 managed devices

11 offline

Patch compliance

96.8%

39 devices need updates

Target 98%

Backup success

99.5%

385 of 387 jobs completed

2 to review

2 priority tickets need attention

Review the queue before the next response deadline.

Service queue

A focused view of work that needs your team.

5 tickets

Active service tickets for all clients
Ticket	Priority	Status	Owner	Due in
INC-2048 · Harbor Financial	Critical	In progress	MC	18 min
INC-2047 · Northstar Dental	High	New	—	46 min
REQ-2046 · Alder Architecture	Normal	In progress	ER	3 hr
INC-2045 · Harbor Financial	Normal	Waiting	SM	4 hr
REQ-2044 · Alder Architecture	Low	New	—	6 hr

Response deadlines are shown at the sample snapshot. Select a ticket to update its status or assignee.

Client health

Coverage and current service priorities.

Patching & protection

A closer look at managed coverage.

96.8%

Patch compliance

1,169 of 1,208 devices

Target 98%

Endpoint protection99.3%

Multi-factor authentication99.0%

Ticket activity

Received and resolved over the last seven days.

114

Received

115

Resolved

Oct 10–16

View daily counts

Sample ticket activity for October 10–16, 2026
Day	Received	Resolved
Oct 10	6	6
Oct 11	4	5
Oct 12	19	17
Oct 13	24	23
Oct 14	17	19
Oct 15	26	24
Oct 16	18	21

Recent activity

Updates from your team and managed services.

Workstation setup started

Eli Rivera · REQ-2046

09:26

Scheduled patch window completed

Harbor Financial · Workstations

09:12

Reception printing restored

Maya Chen · INC-2043

09:05